Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Cascais Villa Oasis website as well as your rental of the property known as Cascais Villa Oasis located in Cascais, Portugal.

By accessing our website or booking our property, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Booking and Reservation

2.1. Booking Process

To make a reservation, you must be at least 18 years old. Bookings can be made through our website, by email, or by phone. All bookings are subject to availability and confirmation.

2.2. Deposit and Payment

A deposit of 30% of the total rental amount is required to secure your booking. The remaining balance is due 30 days prior to your arrival date. For bookings made less than 30 days before arrival, the full payment is required at the time of booking.

Payments can be made by credit card (Visa, MasterCard, American Express), bank transfer, or PayPal. All payments must be made in the currency specified in your booking confirmation.

2.3. Security Deposit

A security deposit of €1,000 is required upon check-in. This deposit will be fully refunded within 7 days after check-out, provided there is no damage to the property or its contents. The cost of any damages or excessive cleaning will be deducted from this deposit.

3. Cancellation Policy

3.1. Guest Cancellation

Our cancellation policy is as follows:

• Cancellations made more than 60 days prior to arrival: Full refund minus a €200 administrative fee
• Cancellations made 30-60 days prior to arrival: 50% refund
• Cancellations made less than 30 days prior to arrival: No refund

All cancellations must be made in writing (email is acceptable).

3.2. Force Majeure

In the event of force majeure (including but not limited to natural disasters, acts of government, pandemics, or other unforeseeable circumstances beyond our control), we reserve the right to cancel reservations. In such cases, guests will be offered a full refund or the option to reschedule their stay.

4. Check-in and Check-out

Check-in time is from 3:00 PM to 8:00 PM. Check-out time is by 11:00 AM.

Early check-in or late check-out may be available upon request, subject to availability and additional fees. Please contact us at least 48 hours in advance to arrange this.

Late arrivals (after 8:00 PM) must be arranged in advance and may incur an additional fee.

5. Guest Obligations

5.1. Occupancy

The maximum number of guests allowed is specified in your reservation confirmation. Additional guests are not permitted without prior written approval. Exceeding the agreed-upon occupancy may result in additional charges or termination of the rental agreement without refund.

5.2. Property Use

Guests agree to:

• Use the property and its facilities with care and respect
• Keep the property and all furnishings in good condition
• Respect quiet hours between 10:00 PM and 8:00 AM
• Notify us promptly of any damage or issues with the property
• Not remove any items from the property
• Not sublet the property or assign the rental agreement

5.3. Prohibited Activities

The following activities are strictly prohibited:

• Parties or events without prior written approval
• Smoking inside the property (smoking is permitted only in designated outdoor areas)
• Illegal activities of any kind
• Rearranging furniture or equipment without permission

Violation of these prohibitions may result in immediate termination of the rental agreement without refund and additional charges for cleaning, repairs, or other related costs.

6. Liability and Insurance

6.1. Property Owner's Liability

We are not liable for:

• Loss, damage, or theft of guests' personal belongings
• Accidents or injuries that occur on the property due to guests' negligence
• Service interruptions beyond our control (e.g., power outages, water supply issues)
• Inconveniences caused by minor problems or maintenance activities

6.2. Insurance

Guests are strongly encouraged to obtain appropriate travel insurance to cover potential cancellations, personal accidents, medical emergencies, and loss of personal belongings.

7. Complaints and Dispute Resolution

Any issues or complaints during your stay should be reported to us immediately, giving us the opportunity to address them promptly. Complaints made after departure may not be considered.

In case of disputes that cannot be resolved amicably, the laws of Portugal shall apply, and the courts of Portugal shall have jurisdiction.

8. Miscellaneous

8.1. Privacy

We collect and process personal information in accordance with our Privacy Policy, which is available on our website.

8.2. Modifications

We reserve the right to modify these Terms at any time. The version of the Terms that is in effect at the time of reservation will apply to your stay.

8.3. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9. Contact Information

For questions or concerns about these Terms, please contact us at:

Email: info@cascaisvilla.com
Phone: +351 21 123 4567
Address: Rua das Palmeiras, 123, Cascais, 2750-123, Portugal

Last updated: March 1, 2025